Tim Williams

Experienced senior programme and project leader delivering enterprise-scale transformation across infrastructure, workplace, cloud, and cyber domains. Proven capability operating in complex, regulated, multi‑supplier environments.

Enhanced SC and DBS cleared, with delivery impact across estates up to six figures in user/device volume and multi‑million‑pound programme budgets.

Governance, risk, change, stakeholder alignment, operational readiness, and cross‑functional leadership across UK, Europe, APAC, and US delivery landscapes.

• Designing and developing a Professional CPD Tracking Platform & LMS Platform alongside consulting work.

• Led a multi‑stream cyber security programme aligned to the Cyber Assessment Framework (CAF), spanning discovery, assessment, recommendations, design and implementation.
• Directed delivery of Microsoft MFA, IPAM, SSO, IAM, CyberArk, Splunk, Azure, Entra and Intune endpoint management.
• Designed and implemented a new secure backup solution.
• Provided strategic advisory across identity, cloud enablement, cyber security and modern workplace adoption.

• Oversaw governance and delivery assurance across a £3.6m PMO contract and a £122m IT portfolio for Dounreay Nuclear, assessing and stabilising the project management service in a multi‑vendor, service‑integrator model.
• Led the PMO for the London Luton Airport cyber programme covering MFA, PAM and SSO through discovery, assessment, design and configuration.
• Delivered the Newcastle University programme: Teams Rooms, managed print, wireless AP deployment and core network refresh, completed ahead of the new academic term.
• Rolled out a ServiceNow MSP and line‑managed project resources.
• Provided mentoring and pre‑sales support including SOW development and commercial shaping.
• Impact: improved delivery predictability, strengthened governance maturity and accelerated adoption of secure, modern infrastructure.

• Transitioned major programmes from delivery teams into BAU managed‑service support, covering service take‑on, knowledge transfer, training, service design, user adoption and service readiness.
• Embedded Incident, Request, Problem, Change, Release and Major Incident Management processes, with ITSM integration into ServiceNow.
• Led a full migration of a Salesforce Service Cloud environment into the Version One Managed Services platform.
• Coordinated ServiceNow development and bi‑directional integration projects across public and private sector clients.
• Impact: reduced early‑life incidents and improved service stability.

• Progressed from Project Manager (PM1/PM2) to Senior Professional Services Project Manager, PMO Manager and Pre‑Sales Engagement Lead, delivering cyber, MFA, Intune, AWS, Azure, workplace, infrastructure and transition projects for NFUM, FCDO, HSBC, Metropolitan Police, MoD, NHS, DWP and universities.
• Directed global workplace and cloud programmes across estates of 15k–126k devices, including Tesco (126,000 devices, Windows 11 on Azure and Intune), HSBC (46,000 users across 750 locations), Linklaters, the UK Home Office (32,000‑device Windows 10 upgrade) and United Utilities (Intune, Autopilot and Windows 11 with an Azure build).
• Led the 2‑year transition of Synchrony's 125,000‑user global managed services (US, India, Philippines) from the incumbent MSP, under a 5‑year contract.
• Delivered Deutsche Bank's global Microsoft 365 and Teams adoption for 16,000 users; a secure hosted infrastructure platform for the Metropolitan Police; and Telefónica's AWS infrastructure, SaaS development and global data migration.
• Managed rapid infrastructure design, build and deployment for the NHS COVID‑19 response, leading engineers across networking, messaging and Wintel.
• Led the MoD Exchange 2007 to 2016 migration, Santander AD domain upgrade, SSE Electricity DLP and Splunk design, and Unipart server and application virtualisation.
• Ran PMO services for NFUM, FCDO (global portfolio across Official, Secret and Top Secret environments), Eversheds Sutherland (PMO turnaround), DWP and Dounreay, covering governance, RAID, P&L, resource and financial management, continual service improvement and stakeholder management.
• Designed and launched the European Central PMO (CPMO) service from Belgium, including an APM‑based maturity assessment, tools, templates and training.
• Led pre‑sales engagements: tenders, solution shaping, cost models, SOWs and contract negotiation, including the AstraZeneca cloud migration bid and the Device Lifecycle Management offering.
• Completed secondments into Managed Services (transition and transformation) and the ServiceNow development team; acted as Internal Initiative and Innovation Lead and UK Project Management representative on the Employee Forum.

• Managed infrastructure and software development projects for financial services clients including AdminRe, Windsor Life, Norwich Union, AXA and the Phoenix Group.
• Led the multi‑year AdminRe / Swiss Re programme to migrate the Aviva book of business onto the in‑house Alpha life and pensions platform, combining legacy integration, development and data migration under an Agile release framework.
• Project Manager for the London Olympics 2012 IT infrastructure, leading around 40 engineers to build it to a fixed go‑live date and then decommission it, including returning leased hardware and terminating carrier services.
• Implemented identity, messaging, monitoring, virtualisation and endpoint security technologies across multiple estates.

• Project Manager / Technical Consultant, TrustMarq (formerly Trinity Expert Systems): infrastructure, virtualisation and software development projects for life and pensions, banking and insurance clients (10/2004 – 10/2005).
• IT Manager, Jaguar Land Rover: managed infrastructure and e‑learning products (2005 – 2006).
• 2nd Line Technical Analyst, BT Group (BT Expedite): EPOS/POS and back‑office support for retail customers including Fenwick, House of Fraser and Selfridges, with on‑call cover (2002 – 2004).
• Technical Analyst, Capgemini: 1st and 2nd line support on the internal service desk (2001 – 2002).