Professional Portfolio

I deliver large-scale IT, infrastructure, and cyber programmes with a focus on execution certainty, operational readiness, and governance. My work spans national EUC transformations, identity and access uplift, PMO leadership, and service transition across complex, regulated, and multi-vendor environments.

My track record shows repeatability across financial services, utilities, government, healthcare, aviation, and education. I stabilise programmes, drive adoption, and ensure services are secure, resilient, and ready for BAU.

Owner, Designer & Developer (part-time)

Nov 2025 – Present · EMEA / digital product

Designing and developing a professional CPD tracking platform & LMS platform to help IT project professionals record continuing professional development, map evidence to APM competencies and present career development through a shareable professional portfolio.

• Brings together CPD activity, competency mapping, supporting evidence and development planning.
• Supports structured reflection and clearer presentation of professional growth over time.

Technical Delivery Consultant & Manager; Senior Project Manager / Technical Lead

Nov 2025 – Aug 2026 · UK · Consultancy and client assignment

Led project management and technical delivery for an NHS England cyber security uplift aligned to the Cyber Assessment Framework (CAF), covering discovery, assessment, recommendations, solution design and implementation planning/delivery.

• Coordinated security capabilities spanning Microsoft MFA, IPAM, SSO, IAM, CyberArk, Splunk, Azure, Microsoft Entra and Intune/endpoint management.
• Included the design and implementation of a new secure backup solution.
• Connected technical workstreams with governance, stakeholder decisions, security outcomes and operational requirements.

Related project: NHS England — CAF-aligned Cyber Security Uplift.

Senior Project Manager / PMO Manager

Jul 2025 – Oct 2025 · UK

Managed medium-to-large IT projects and PMO delivery across complex, multi-vendor environments, combining delivery leadership with portfolio governance and assurance.

• Oversaw governance and delivery assurance across a £3.6m Dounreay Nuclear PMO service contract and a £122m IT portfolio.
• Led PMO service review and portfolio management activity in a high-governance nuclear environment.
• Managed an MFA implementation for London Luton Airport, strengthening identity protection and access control through discovery, assessment, design and configuration.
• Managed a university-wide network refresh for Newcastle University, alongside Teams Rooms, managed print and supporting infrastructure work.
• Supported ServiceNow managed-service rollout and delivery predictability through stronger reporting, RAID and governance controls.

Related projects: Dounreay Nuclear PMO; London Luton Airport Cyber Security; Newcastle University Infrastructure Refresh.

Service Transition Project Manager

Nov 2024 – Jul 2025 · UK

Managed professional-services and in-life contractual projects transitioning from delivery teams into managed services, ensuring services were supportable, understood and ready for business-as-usual operations.

• Coordinated service take-on, knowledge transfer, training, service design, user adoption and service readiness.
• Managed transition deliverables and alignment with IT service-management processes, including incident, request, problem, change, release and major incident management.
• Supported ServiceNow development and integration, including data mapping and integration with existing ITSM platforms.
• Helped transition Salesforce Service Cloud into Version One managed services, with emphasis on continuity, support alignment and reducing early-life service risk.

Related projects: Salesforce Service Transition; ServiceNow Development & Integration; BAU Service Transition Management.

Senior Professional Services Project Manager · PMO Manager · Programme / Project Manager · ServiceNow Project Manager · Transition & Transformation PM · Pre-Sales Engagement Lead

Jul 2013 – Sep 2024 · UK and international client environments

Progressed through project delivery, PMO leadership, specialist secondments, service transition and pre-sales roles, delivering enterprise technology programmes and improving governance across public- and private-sector customers.

• PMO leadership: Designed, established and matured PMO services, portfolio reporting, RAID and dependency management, financial and resource control, governance, assurance and continual service improvement.
• Global workplace: Led or supported large-scale Windows, endpoint and workplace transformations for Tesco, HSBC, Linklaters, NFU Mutual and other enterprise customers, including programmes across estates of 15,000–126,000 devices.
• Public sector and secure infrastructure: Supported work for FCDO, DWP, the Ministry of Defence, the Home Office, NHS and MET Police, operating in complex and security-conscious environments.
• Cloud and platforms: Delivered or supported Azure, AWS, Intune, ServiceNow, infrastructure modernisation, application services and integration.
• Service transition: Managed transition and transformation engagements, including new managed-service take-ons and operational integration.
• Pre-sales and commercial delivery: Contributed to tenders, statements of work, solution design, cost models and third-party engagement, aligning proposed solutions with delivery and operational realities.
• Internal leadership: Contributed to improvements in delivery methods, processes, tools and templates, and represented the UK Professional Services Project Management community on the company-wide Employee Forum.

Selected projects: Tesco Windows 11 transformation (126,000 devices); Synchrony global managed-services transition; FCDO Global PMO; NFU Mutual PMO; Eversheds PMO turnaround; Linklaters digital modernisation; UK Home Office Windows 10 transformation (32,000 devices); Telefónica AWS and data migration; HSBC workplace transformation; MoD Exchange migration; DWP enterprise IT portfolio; SSE Electricity DLP and Splunk design; European Central PMO service design.

Project Manager

Jul 2011 – Jul 2012 · Coventry

Managed infrastructure and software-development projects for financial-services and insurance customers, including AdminRe, Windsor Life, Norwich Union, AXA and Phoenix Group.

Built on experience coordinating technical delivery, customer expectations, project controls and implementation activity across enterprise environments.

Project Manager

2006 – Jul 2011 · Birmingham

Managed infrastructure and software-development projects for life and pensions, banking and insurance clients, including AdminRe, Windsor Life, Norwich Union, AXA and Phoenix Group.

Earlier work also included infrastructure, virtualisation and software-development delivery through the business formerly known as Trinity Expert Systems.

Jaguar Land Rover (Contract) · BT Group · Capgemini

2001 – 2006 · Birmingham / UK

• Jaguar Land Rover — IT Manager (2005–2006): Managed IT infrastructure and e-learning products.
• BT Group — 2nd Line Technical Analyst (2002–2004): Provided front-office EPOS/POS support, maintenance and upgrades, alongside back-office SQL, MS-DOS and Windows NT4 support for retail customers.
• Capgemini — Technical Analyst (2001–2002): Delivered first- and second-line support for the internal service desk.

This foundation in technical operations informs a delivery approach that connects programme governance with practical engineering, service support and operational readiness.

I establish clear frameworks, reporting rhythms, and decision pathways that bring stability to programmes under pressure.

I build confidence across technical, operational, and executive stakeholders by translating complexity into clear narratives.

I embed service transition early ensuring documentation, support models and operational processes are ready before go-live.

I drive programmes toward measurable results including adoption, stability, risk reduction and operational improvement.

• Senior Project Manager
• Programme Manager
• PMO Manager / PMO Lead
• Service Transition Lead
• Delivery Assurance Lead

• Predictable controlled delivery
• Strong governance and reporting discipline
• Confident stakeholder alignment
• Stable service landings
• Measurable operational outcomes

• Complex multi-vendor environments
• Regulated sectors
• Programme stabilisation or recovery
• Large transformations
• Services transitioning to BAU

Tesco 126k device refresh and HSBC 46k user modernisation programmes.

Cloud managed EUC lifecycle deployments across 32k+ devices.

Teams Rooms and print modernisation across academic environments.

CAF uplift strengthening access controls and governance frameworks.

MFA PAM and SSO uplift in regulated aviation environment.

Built and led PMO functions for Computacenter Belgium and Eversheds, improving reporting discipline and delivery assurance.

Delivered structured reporting, risk control, and portfolio alignment across high-governance environments including FCO, NFUM, and Dounreay Nuclear/NRS.

Transitioned global services for Synchrony (25,000 users), integrated Salesforce into BAU, and stabilised major programmes through structured readiness and support alignment.

Delivered AWS migration and SaaS integration for Telefonica.

Led ServiceNow development and supported secure hosted infrastructure for Mitie and the Home Office.

Delivered modernisation programmes for Santander, MET Office, and Unipart.

Delivered multi-stream migration and infrastructure modernisation for AdminRe and DWP.

Supported tendering, solution design, and commercial modelling across major bids, ensuring proposals were deliverable, costed, and aligned with operational reality.

• 01 Execution certainty through structure, clarity, and governance
• 02 Cross-sector repeatability across regulated environments
• 03 Operational readiness and sustainable service landings
• 04 Stakeholder confidence through clear communication
• 05 Long-term service value through stability and adoption